Frequently Asked Questions

One of the parents or legal representatives can attach a child to the polyclinic through the e-government portal using their electronic digital signature (EDS).

How to do it?

• Log in to the egov portal.kz
• Go to the section “Attachment to a medical organization providing primary health care” in the section “Healthcare”
• Specify the child's IIN and select the necessary data in the online application (region, medical organization, reason for attachment, district doctor).
• The service delivery period is 1 business day.

Go to the public service page: Attachment to a medical organization providing primary health care (https://egov.kz/cms/ru/services/494pass_mz ) 

Preventive medical examinations are carried out in preschool, school-age children, as well as students.

For children who do not attend educational institutions, preventive medical examinations are carried out at the polyclinic at the place of attachment.
For schoolchildren and children attending kindergarten, medical examinations are carried out at the educational institution itself.

After all examinations and tests, doctors determine which "health group" your child belongs to:

• Group 1: Healthy children.
• Group 2: Healthy, but with some functional abnormalities or reduced immunity.
• Group 3: Children with chronic diseases, but in the compensation stage.
• Group 4: Children with chronic diseases and partial loss of function.
• Group 5: Children with serious chronic diseases that require constant attention.
• Children from groups 3, 4 and 5 should regularly visit doctors for observation and treatment.

After your child has undergone a preventive medical examination by a pediatrician, therapist or general practitioner, doctors summarize the child's health status. They make a detailed report (epicrisis) and give a conclusion in which they assess the physical and mental development of the child, as well as classify him to a certain health group.

Children under the age of 18 who have indications for receiving high-tech medical care that is not provided in Kazakhstan can be sent for treatment abroad at the expense of the state.
You can read more in the section "Treatment abroad"

Who can stay with the child in the hospital:
If your child is under five years old or has a serious illness, the doctor may allow parents or guardians to stay with him in the hospital.
Additional features:
The accompanying parent or guardian will be given a sick leave.
Special conditions for nursing mothers:
A nursing mother of a child under one year of age receives free meals for the entire period of stay in a health organization.

A source:
Paragraph 59 of the Order of the Minister of Health of the Republic of Kazakhstan dated March 24, 2022 No. KR- DSM-27 "On approval of the Standard of medical care in inpatient conditions in the Republic of Kazakhstan"

Steps to get a referral:
1. Contact the local doctor at the polyclinic at the place of attachment of your child.
2. The district doctor will refer your child for a consultation with a rehabilitologist or a multidisciplinary team of specialists.
3. If there are medical indications, your child will be referred for planned rehabilitation through the bureau of hospitalization.

Source:
Order of the Minister of Health of the Republic of Kazakhstan dated April 7, 2023 No. 65 "On approval of the standard for the organization of medical rehabilitation" (https://adilet.zan.kz/rus/docs/V2300032263 )

If a child needs long-term treatment or rehabilitation in a hospital for more than 15 days, he can still continue to study right there. That's how it works:

• First, you need to consult with your doctor and get a certificate from him that the child needs to stay in the hospital for treatment.
• The study will begin as soon as the child is admitted to the hospital, and will continue depending on how he feels.
• Lessons can be conducted with a group of children, or individually, if there are less than three people in the group. All classes are organized by a teacher who works according to a special schedule made taking into account the health and needs of each child.
• The duration of one lesson is 40 minutes, but if the child does not feel very well, the doctor can tell you to shorten this time.
• It is important that the curriculum is not too difficult for the child. Therefore, teachers select tasks based on how the child feels.
• All children who study at the hospital are recorded in a special journal to track their progress and attendance.
• Thus, even while on treatment, the child can continue his studies and keep up with the school curriculum.

Source: Joint Order of the Minister of Health of the Republic of Kazakhstan dated December 21, 2020 No. KR DSM-296/2020 and Acting Minister of Education and Science of the Republic of Kazakhstan dated December 21, 2020 No. 533 "On Approval of the Rules for Continuous Education of school-age Children during the period of receiving specialized medical care, medical rehabilitation, and Palliative care in inpatient conditions help"

A pregnant woman with HIV infection should contact an AIDS center for treatment and follow-up.

After birth, the child undergoes regular medical examinations:

• In the first 2 days after birth, a blood test is performed by PCR for the presence of HIV.
• A repeat test is performed at 6 weeks, even if the first test is negative.
• Then the child is regularly checked every month.
• At 9 months, a third analysis is performed if the previous ones were negative.
• When HIV is detected, treatment begins as early as possible.

A source: Order of the Minister of Health of the Republic of Kazakhstan dated November 27, 2020 No. KR DSM-211/2020 "On approval of the rules for mandatory confidential medical examination for HIV infection"